Tech Problems?
Let's Get Them Sorted.
Get practical help with everyday technology problems. Start with free technical guidance or contact ITAP for affordable remote assistance when you need a helping hand.
Common Technical Problems We Help With
Windows & computer troubleshooting
Slow, stuck or misbehaving computers and everyday Windows questions.
Microsoft 365 & Outlook
Sign-in, mailbox and app questions for Microsoft 365 and Outlook.
Email configuration
Setting up and fixing email accounts on your devices.
OneDrive sync & file access
Files not syncing, missing or hard to reach.
Printers & connectivity
Basic printer and connection problems.
Software & productivity
Software setup and getting more from the tools you use.
Free Tech Help
R0
Email and chat support for everyday questions. Anything else is paid support.
Included
- Email support
- Chat support
- Basic guidance and troubleshooting tips
- Advice on the right support option
Not included
- Unlimited troubleshooting
- Extended investigations
- Guaranteed response times
Hands-on remote help is part of Paid Remote Support.
Paid Remote Support
When you need hands-on help, choose the option that fits.
Quick Fix
R250
Per session, up to 20 minutes
- Remote help for one simple issue
- Software and setup problems
- Email and Outlook issues
- Microsoft 365 questions
- OneDrive sync and file access
- Printer and connection checks
- Anything else: contact a sales consultant
Tech Support Plus
R499/month
Per month, up to 60 minutes
- Up to 60 minutes of remote support per month
- Everything in Quick Fix
- Everything in Free Tech Help
- Priority over free requests, per agreed terms
- Unused time expires monthly unless agreed otherwise
- Anything else: contact a sales consultant
Prices are indicative introductory prices and may change. All services have defined limits; nothing here promises unlimited support, guaranteed resolution or specific response times. Payment is arranged directly with ITAP; there is no online payment or automatic billing on this page.
How It Works
Identify your problem
Note what is happening and any error message.
Contact ITAP
Email or call us to describe the issue.
Get guidance or discuss remote help
Receive basic guidance, or talk through remote assistance.
Approve paid work first
Nothing chargeable starts until you agree to it.
Frequently Asked Questions
What is ITAP Tech Help?
ITAP Tech Help is a simple way to get help with everyday technology problems: free basic guidance to start, and affordable remote support when you need someone to look at the issue with you.
Is free technical guidance really free?
Yes. Free Tech Help is R0 and is provided by email and chat, covering basic guidance and straightforward troubleshooting recommendations. Anything beyond email and chat support, including hands-on remote assistance, falls under paid support.
When would I need paid support?
If your issue needs hands-on assistance, such as ITAP connecting remotely to your computer, the paid options apply. ITAP will explain the options and give clear pricing before any paid work begins.
How do I contact ITAP?
By email at info@itap.co.za or by telephone on +27 69 158 2429. Please do not email passwords, authentication codes or other confidential credentials.
How does remote support work?
With your explicit consent, ITAP uses a reputable remote support tool to connect to your computer for the agreed session. Access is not unattended by default, and material changes are made only with your authorisation.
Can ITAP help with Microsoft 365 and Outlook?
Yes. Microsoft 365, Outlook, email setup and OneDrive questions are among the most common issues ITAP helps with.
What happens if my issue takes longer than 20 minutes?
A Quick Fix covers up to 20 minutes for one straightforward issue. If more time is needed, additional work is quoted separately and only goes ahead once you approve it.
What are the monthly support plan limits?
Tech Support Plus includes up to 60 minutes of remote support per month, plus everything in Quick Fix and Free Tech Help. For anything else, contact a sales consultant. Unused time expires monthly unless your final agreement states otherwise.
How can I cancel a monthly support plan?
Cancellation terms are confirmed in your written agreement with ITAP before a plan starts. Contact ITAP if you would like to discuss them.
How does ITAP protect my information?
ITAP collects only the information needed to help you, asks for your consent before any remote access, and never asks for passwords or authentication codes by email or through this website.
Let's Get Your Technology Working Better.
Whether you need a quick answer or more hands-on assistance, ITAP can help you explore the right support option.
Please never email passwords, authentication codes or other confidential credentials.