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Before you ask
Frequently Asked Questions.
A few things clients usually want to know before that first call.
Most clients are onboarded within two to three weeks of a discovery call, depending on the size and complexity of your environment. Urgent rescue work can begin much faster.
No. We support local clients on-site and work as a remote-first IT partner for hybrid and fully distributed teams globally — wherever your people are, we keep them supported.
Our managed plans are billed monthly with no lock-in. We’d rather earn the relationship every month than tie you into something you’ve outgrown.
We map your environment, document every system and process, then set a secure, monitored baseline that you own from day one — no assumptions, no knowledge trapped in one person’s head.
Absolutely. Many clients run a co-managed model where we handle monitoring, security and projects while your internal contact stays focused on the business.